Shopping Guide

Welcome to Monilook! We are committed to providing you with a smooth and enjoyable shopping experience. Please refer to the following guide for step-by-step instructions on how to navigate our website and complete your purchase.

1. Browsing Products

To begin shopping, explore our collection by visiting our homepage or using the categories and search bar to find specific products. Each product page provides detailed information including descriptions, specifications, and pricing to help you make an informed decision.

2. Adding Items to Your Cart

When you find a product you’d like to purchase, select any relevant options (such as size or color), and click the “Add to Cart” button. You can continue browsing or proceed to checkout at any time by clicking the shopping cart icon in the upper-right corner of the page.

3. Reviewing Your Cart

Before proceeding to checkout, you can review your selected items by clicking the shopping cart icon. Here, you can adjust quantities, remove items, or apply discount codes if available. Once you're ready, click “Proceed to Checkout”.

4. Creating an Account (Optional)

For a faster checkout experience and to track your orders easily, we recommend creating an account with us. However, if you prefer, you can proceed as a guest and complete your purchase without registering.

5. Payment Information

We currently accept PayPal as our primary payment method. Through PayPal, you can pay using your PayPal account or directly with major credit and debit cards, including Visa, MasterCard, American Express, and Discover. All transactions are securely processed to protect your payment information.

6. Shipping Details

During checkout, you will be asked to enter your shipping address. Please ensure that all details are correct to avoid any delays in processing your order. We offer various shipping options depending on your location and delivery needs.

7. Order Confirmation

After completing your purchase, you will receive an order confirmation email with your order details and a summary of your purchase. Please retain this email for your records. You will also receive a shipping confirmation once your order is dispatched, along with tracking information.

8. Order Tracking

You can track the status of your order by logging into your account or using the tracking link provided in your shipping confirmation email. Our customer service team is always available to assist you with any inquiries regarding your order status.

9. Returns and Exchanges

If you need to return or exchange a product, please refer to our Return & Refund Policy for detailed instructions. We are committed to ensuring your satisfaction with every purchase.

10. Customer Support

If you have any questions or encounter any issues during your shopping experience, our customer support team is here to help. You can reach us by email at support@monilook.com or by phone at 840-248-1681.